PRIVACY POLICY
How we collect, use and store your personal information.
What we collect
When you submit an enquiry we collect your name, phone number, email address, suburb and whatever you write in the message field. We collect this so we can respond to your enquiry and quote the work.
How we use it
To respond to your enquiry, to quote and carry out work, and to contact you about that work. We do not add enquiry details to a mailing list without your consent.
Who we share it with
Your enquiry is stored in our customer management system and sent to our team by email. We share it only with the service providers we use to run those systems and to deliver your job. We do not sell your information.
Enquiries through Facebook and Instagram
If you contact us through a lead form on our Facebook or Instagram pages, Meta passes us the details you submit so we can respond. That information is handled under this policy once we receive it. Meta’s own handling of your information is covered by Meta’s privacy policy.
How long we keep it
We keep enquiry and job records for as long as we need them for your job and as the law requires, including electrical certificates of compliance.
Cookies, analytics and advertising
This site uses Google Tag Manager to load the tools below. They use cookies and similar technology to record how the site is used. They do not receive what you type into our enquiry form.
Google Analytics records the pages you visit, how you arrived, your general location, device and browser, and actions such as tapping our phone number or sending an enquiry. We use it to see which pages and ads are working.
Meta pixel tells Meta (Facebook and Instagram) that a visit or enquiry came from our ads, so we can measure them and show our ads to people likely to be interested.
Microsoft Clarity records clicks, scrolling and mouse movement as anonymous session replays and heatmaps, so we can improve the site. Text typed into forms is masked and never recorded.
You can block or delete cookies in your browser at any time and the site will still work. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage ad settings in your Facebook account.
Accessing or correcting your information
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, including any questions about the analytics and advertising tools above. Email admin@ssel.au or call 0495 045 450.
Complaints
If you are not satisfied with how we have handled your information, contact us using the details above. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.